Security & Privacy Policy

monica richards ltd complies with all aspects of the Data Protection Act.

We do not disclose details of our customers to any third party except as set out below.

We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order or joining our e-mail newsletter for example.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order details.

Details may be forwarded securely to other parties in order to fulfill this order only.

These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly if you consent, to provide you with information to keep you up to date on products, services or promotions we run from time to time. If at any time you would like to unsubscribe simply email monicarichardsonline@gmail.com 

Security & Privacy Policy

 

For the purpose of the General Data Protection Regulation, the data controller is Monica Richards (Nomad Originals Ltd) – The cedar Shed, 107 Main Street, East Bridgford, Nottinghamshire, NG13 8NH

 

What type of information do you collect?

 

We receive, collect and store any information you enter on our website or provide us in any

other way.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

The following third-party service providers process personal information about you for the following purposes:

  • Couriers including: Royal Mail, UPS, Parcelforce: They process name, address and telephone number details only to enable them to deliver customer parcels.

  • Facebook & Instagram: to serve relevant adverts to you and others.

  • Google: to assist us in the improvement and optimisation of our website.

  • PayPal: to process payment of any retail order you make with us.

  • Stripe: to process payment of any retail order you make with us.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

OUR USE OF COOKIES

Cookies are small files stored within your web browser from our website.  Our website cookies do not collect personal information about you nor do they allow us to access your computer in any way.  All information is collected lawfully and in accordance with law.

We use tracking cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website. We only use this information for statistical purposes and no personally identifiable information is stored.

 

How do you communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


 

How can you withdraw your consent?


If you don’t want us to process your data anymore, please contact us at monicarichardsonline@gmail.com or send us mail to:

monica richards

The Cedar Shed

107 Main Street

East Bridgford

Nottinghamshire

NG13 8NH

.

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at monicarichardsonline@gmail.com or send us mail to

monica richards

The Cedar Shed

107 Main Street

East Bridgford

Nottinghamshire

NG13 8NH